Returns & Exchanges

At PURA D'OR, we stand behind the quality of our natural beauty solutions and offer a 100% Satisfaction Guarantee. If you are not completely satisfied with your purchase, you may return it within 30 days for a full refund or exchange.

1

Initiate Your Request

Contact our customer support team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

2

Prepare the Package

Safely pack the items in their original packaging, ensuring the product is securely sealed to prevent leaks during transit.

3

Label and Ship

Affix the provided return shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing